We want you to feel confident when shopping with Aariso. Return, exchange, cancellation, and refund requests are reviewed fairly while protecting product quality and hygiene.
Requesting a return or exchange
Contact us within the applicable request window communicated with your order or on the relevant product information. Share your order number, the item concerned, and the reason for the request.
Email: customercare@aariso.com
WhatsApp: +91 8279225628
Eligibility
To be considered, an item should be unused, unworn, unaltered, and returned with its original packaging, tags, certificates, accessories, and invoice where applicable. All requests are subject to inspection and approval.
Items that may not be eligible
- Items showing signs of wear, damage, misuse, alteration, or improper storage.
- Items returned without original packaging, accompanying materials, or proof of purchase.
- Personalised, customised, final-sale, or other non-returnable items where clearly identified before purchase.
- Damage caused by water, chemicals, perfume, impact, pulling, bending, or normal wear and tarnish.
Damaged, defective, or incorrect items
If you receive an incorrect item or believe it arrived damaged, contact us promptly. Retain all packaging and share clear photographs and an opening video to support the review.
Exchange
Approved exchanges depend on product availability. If the requested replacement is unavailable, Aariso will communicate the available alternatives.
Refunds
Once an approved return is received and inspected, the refund is processed through the applicable payment method or another communicated method. Bank or payment-provider processing time may apply after Aariso initiates the refund.
Order cancellation
Cancellation requests should be raised as soon as possible. An order cannot normally be cancelled once it has been processed, packed, or dispatched.
Return shipping
Pickup availability, shipping responsibility, and any applicable charges depend on the reason for return and the approved resolution. Instructions are shared after the request is reviewed.